Refund policy

Refund Policy – WriteWay

At WriteWay, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward refund policy to ensure a hassle-free experience. Please read the details below to understand our refund and return process.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

• The item must be unused, unopened, and in its original packaging.
• The request for a refund must be made within 30 days of receiving the product.
• The item must not be a custom or personalized product, as these are non-refundable.

2. How to Request a Refund

If you are not satisfied with your purchase and would like to request a refund, please follow these steps:

1. Contact our customer support team at [email protected] within 30 days of receiving your order. Please include your order number and the reason for the return.
2. Our team will provide you with instructions on how to return the product.
3. Once we receive the returned item in its original condition, we will process your refund. Refunds will be issued to the original payment method.

3. Refund Processing Time

Refunds will be processed within 5-7 business days after we receive the returned item. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

4. Non-Refundable Items

The following items are not eligible for a refund:

• Custom or personalized items
• Gift cards or digital products
• Products that have been used, opened, or damaged by the customer

5. Exchanges

If you would like to exchange an item for a different product, please contact our customer support team. We will guide you through the exchange process. Exchanges are subject to the availability of the requested item.

6. Shipping Costs

Refunds will only include the cost of the product. Shipping charges are non-refundable unless the item was defective, damaged, or incorrect.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or full refund, including return shipping costs, at no additional charge.

8. Return Shipping

Customers are responsible for the cost of return shipping, unless the item is defective or we made an error in processing your order. We recommend using a trackable shipping service for returns to ensure your item is safely returned.

9. Changes to the Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review the policy periodically for any updates.

10. Contact Us

If you have any questions about our refund policy or need assistance with your return or refund request, please contact our customer support team:

YI SI TE TRADE CO. LIMITED